Case Study: Team Intervention and Performance Improvement with Sound Physicians

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Team of 24 Hospitalists / 2 Clinical Performance Nurses / 1 Site Coordinator / Regional Medical Director / Geographic Vice President of Operations / Regional Chief Medical Officer

PLG worked directly with a 26-person Hospitalist care team at a large regional medical center over the course of one year, with the goal of improving the team’s working dynamics, performance metrics and rate of turnover. With a 5-Step process, including assessments, in-person working sessions and post-intervention follow-up, PLG was able to help this struggling team to align and recalibrate, and improve team leadership, engagement, communication, and overall dynamics.

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Improvements in two key performance metrics as well as improvements in recruiting and a decrease in team turnover demonstrated the sustainable impact of the intervention on the team's cohesion and overall performance.

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Data gathered during and six-months post- intervention indicated:

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• A significant improvement in the team’s assessment of its overall functioning with 40% of the team rating it a 9 out of 10 or higher (and 68% rating it an 8 out of 10 or higher)

• A higher level of physician engagement

• A decrease in team turnover

• A 13% improvement in the team’s HCAHP scores

• A decrease in the team’s overall Length of Stay (improvement in O/E LOS of .22)

• An overall Length of Stay metric less than the national average (3.85 days)

 

To download a complete case study of the intervention done with this clinical team, click the PDF below:

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